On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Shubhmangal Store may peruse the same in future, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at [email protected], within 24 hours of receipt of product.
Kindly retain all packaging materials and product until receipt of instructions of the Shubhmangal Store regarding the same.
In case of any other complaints, email us at co[email protected], within 24 hours of receiving the product.
DO NOT return any product, before receiving confirmation from Shubhmangal Store for the same. In case any product is returned without such confirmation, Shubhmangal Store does not guarantee any credit or replacement of the product.
All defective products being returned to Shubhmangal Store shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to Shubhmangal Store within ten (10) working days from receipt of confirmation for the same from Shubhmangal Store.
Safe receipt of defective product by Shubhmangal Store is sole responsibility of the customer.
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Shubhmangal Store shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Shubhmangal Store may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.
Please note that Stitched Goods are not covered in Return Policy. Stitched Goods are not accepted nor replaced.
If you received a damaged item or there is manufacturing defect in the item, we will gladly initiate the refund process for your order. All you have to do is email us on: [email protected] with your order no. within a week of receiving the parcel & reason for refund of the order. After getting your refund request, we will process your refund within 4-5 business days. You will receive an email confirming the refund and the original order value with the refunded amount. Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.
Note: We will deduct 10% transaction charges that we have pay to our payment processors.